Shipping Guidelines

Delivery Information

Please note that vivarium kits and certain store-dispatched items may not always arrive within standard next-day delivery timeframes. This is because each order is carefully prepared, styled, and packaged to ensure it is shipped using the most appropriate delivery service. If you require specific delivery timings, please contact our team prior to placing your order.

Returns & Refunds

If you wish to return an item due to a change of mind, return shipping costs and any associated fees will be the responsibility of the customer and are non-refundable. In cases where an item arrives damaged, photographic evidence must be provided and approved by our team before any reimbursement is considered. Where applicable, we will only cover the cost of the most economical return postage method.

All returned items must be received in a fully resalable condition. This includes the original outer packaging, which must remain undamaged, clean, and free from dents or marks. Refunds cannot be processed for items returned in unsuitable condition.

Pallet Deliveries – Large Vivarium Kits & Cabinet Setups

To ensure the safe transportation of larger vivarium kits and cabinet systems, these products are delivered via a secure pallet delivery service.

Please note the following conditions regarding pallet deliveries:

• Deliveries are made to ground floor access points only, such as the front entrance, driveway, or garage access.
• Delivery personnel are unable to transport palletised goods upstairs, through apartment complexes, or via elevators.
• Customers residing in flats or upper-floor properties are responsible for arranging onward movement of the goods from the ground floor delivery location to their property.

Delivery Delays

While we aim to dispatch all orders promptly, occasional delays may occur due to circumstances beyond our control, including courier disruptions and industrial action affecting postal services. For updates regarding Royal Mail service interruptions, please visit:
Royal Mail Service Updates

Animal Courier Service

All livestock is transported exclusively through licensed reptile courier services to ensure the highest standards of animal welfare during transit.

We operate our own reptile courier service across most areas of the UK approximately every 3–5 weeks, depending on booking demand. Where necessary, we may also arrange delivery through trusted specialist reptile couriers.

To request a delivery quotation, please complete our courier enquiry form. A member of the courier team will contact you directly regarding pricing and estimated delivery schedules. Please note that in-store staff are unable to provide courier timescales. Delivery slots are confirmed by the courier shortly before the scheduled route begins.

UK livestock courier services start from £55.

Live Food, Frozen Food & Dry Goods Shipping

Ireland Deliveries

Unfortunately, we are unable to ship frozen products to Ireland due to transportation time restrictions. We also cannot guarantee next-day delivery for Irish orders, and delivery times may vary depending on customs and location.

Restricted Areas

We are currently unable to deliver to Guernsey.

Order Processing & Dispatch

Orders placed after 12:00pm GMT will be processed from the following working day onwards. Subject to stock availability, most orders are prepared and dispatched within 24 hours.

Live food orders are dispatched Monday to Thursday for delivery Tuesday to Friday using next-working-day courier services. All livestock shipments are securely packaged with appropriate insulation to maintain safe transit conditions.

Orders dispatched on Fridays or Saturdays will typically be delivered on the following Monday.

Shipping Methods

• Orders weighing 2kg or more are shipped via courier service as standard.
• Orders under 2kg are generally sent via Royal Mail First Class post, with optional courier upgrades available during checkout where applicable.

If no courier upgrade option appears at checkout, your order will automatically be dispatched using the appropriate courier service due to its size or weight.

Stock Availability

Customers will receive email confirmation regarding stock availability, shipping charges, and estimated dispatch times following order placement.

If an item is temporarily unavailable, we will contact you with the following options:

• Cancel the affected item or entire order
• Await replenishment stock
• Receive the available items separately
• Accept an alternative product recommendation, where suitable

Order Enquiries

If you would like to check the status of your order, please contact us quoting your order number. Unfortunately, we are unable to investigate orders without this information.

Cancellation Policy

Customers have the right to cancel an order within seven days of entering into a sales agreement with Bearded Dragon Home, or within seven days of receiving the goods, whichever period is longer.

Orders cancelled prior to dispatch will be refunded immediately. If the order has already been shipped or delivered, returned goods must first be received and inspected before a refund can be issued. All returned products must be unused and in original condition.

Delivery Coverage

We currently deliver to mainland UK addresses only. Delivery charges are calculated based on the size and weight of your order.

Liability & Delivery Responsibility

While we work closely with trusted delivery providers, Bearded Dragon Home cannot accept responsibility for delays caused by third-party couriers or circumstances outside of our control once goods have left our premises.

Courier deliveries require a signature upon receipt and are completed during standard working hours, Monday to Friday. Royal Mail deliveries are made Monday through Saturday.

We are happy to deliver to alternative addresses, including workplaces, neighbours, or relatives, provided this information is supplied during checkout and someone is available to accept the parcel.

Frozen Food Deliveries

Frozen food parcels must be retrieved promptly upon delivery. Unfortunately, we are unable to replace or refund frozen products that have thawed due to delayed collection after delivery has been completed.

Failed Deliveries

If a parcel cannot be delivered because no recipient is available and the parcel is returned to us, we reserve the right to deduct the original delivery charge from any refund issued or apply an additional delivery charge for re-dispatch.

Please note that all live food, frozen food, and live plant deliveries must be accepted on the first delivery attempt. We are unable to refund or replace perishable items once delivery has been attempted.

Once your order has been dispatched, you will receive an email confirmation notifying you that your parcel is in transit. From this point onwards, delivery updates and procedures are managed by the relevant courier or postal service.